Terms of Service

The Pronto Arigato Service

Effective as of December 4, 2020

1. Enquiry

Have a chat with our friendly staff regarding your device’s issue. If you’d like to proceed with the recommended service options, we can arrange for the pick-up of your device! 

2. Device Collection

You are welcome to set an appointment with our friendly representative or we can arrange for free pickup of your device as well!

For Walk-in & Appointments :

Opening Hours – Pronto Arigato Service Centre

Monday-Sunday: 1130am-730pm (Closed on PHs)

Charger Collection

Needed for:

  1. Windows Laptop (Acer/Dell/ASUS/HP/Toshiba/Samsung/Lenovo)

Not needed for:

  1. MacBook
  2. iMac
  3. iPhone
  4. iPad
  5. iPad
  6. Android Tablet

3. Service

Depending on your issue, we’ll typically do a general diagnosis on your machine. If needed, we’ll check-in with you regarding the results of the diagnosis and we’ll confirm with you if we’re good to go with the discussed changes. Note that for straightforward requests, we may immediately proceed as per agreed prior to collection. Do note that motherboard repairs generally take 5-12 days for completion.

4.Updates

Throughout the repair/upgrade process, we’ll drop updates when necessary regarding the changes made to your device. If needed, you can drop us a message to check-in on updates too! 

5. Completion & Device Return

Upon completion, you can drop by for collection or we can arrange for free delivery! Do note that if no repairs/upgrades were carried out, there may be a $30 service/diagnostic fee applicable.

Centre Collection – Paya Lebar

Once your device is ready, you’re welcome to drop by our centre for collection. Do set an appointment with our representative first to minimize waiting times in our centre. Payment method preferred is PayNow/PayLah! but we’re able to take cash as well.

Free delivery

Alternatively, we can arrange for a free delivery of your device. A video will be sent of your device with all the completed changes – and we’ll send over the details for payment via PayNow/PayLah!

Do note that we have a strict policy where we have to receive payment before we’re able to send out the machines. If you’d like an in-person check of your machine before payment, you’re welcome to drop by our centre!

*Invoice of the repairs/upgrades will be sent directly to your email after payment has been received.

6. Post-Service

We provide warranty on all component part repairs! Warranty duration should have been provided during the recommendations provided by our representatives. Additionally, warranty information will also be provided in your payment invoice.